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How It Works
Shop throughout our website and add the items that you like into your shopping bag. When you’ve finished shopping, click the shopping bag link at the top right side of the page, enter your postal code and then select your applicable country in the country drop-down. Michaelstars.com will charge you for product and shipping charges during checkout and you will be responsible for paying taxes and duties to Customs at the time of delivery.
NOTE: If you are shipping to an APO/FPO address, please select United States as your country and select AA, AE or AP as your State. If you are unsure about your address or how to checkout, please contact us at 310-469-6210 or email us at customerservice@michaelstars.com.
Pricing
All prices shown on Michaelstars.com are in U.S. dollars. If you need a conversion to your local currency, please refer to http://finance.yahoo.com/currency or a similar website. Exchange rates change daily, and Michaelstars.com is not responsible for any loss incurred as a result of currency fluctuation.
Sizing
All sizes on Michaelstars.com are standard U.S. sizes. To see our size charts, please click here. Due to the variation in sizing between countries, we are unable to provide accurate conversion information for your specific country. If you require product measurements, please call us at 310-469-6210 or email us at customerservice@michaelstars.com with the specific product, size, and measurements you need and we’ll get back to you as quickly as possible. Due to the costs of shipping and returning items, we suggest you try your best to find your exact size before placing an order.
Returns
Before placing your order, please be advised that international returns are both expensive and time consuming. We will accept returns from customers for up to 30 days from the date of receipt. Return items must be sent back unworn and with tags attached. You are responsible for paying postage and insurance on any return package mailed back to us.
To return/exchange an item purchased at Michaelstars.com, please fill out and enclose the return form attached to the back of the invoice that arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance as Michaelstars.com is not responsible for packages that do not reach our warehouse. Please ship your return to the following address:
Michaelstars.com
Attn: Ecommerce Returns
12955 S Chadron Ave
Hawthorne, CA 90250
USA
Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
Michaelstars.com will refund you only for the merchandise returned. We cannot refund your tax, duty, and Customs fees that were paid at the time of delivery. To obtain a refund of these fees, please refer to the page with your country’s specific information for contacting your local Customs office.
Shipping Rates
Click on the links below to view shipping rates, tax and duty charges, and payment options for your specific country:
We are currently working to launch other international shipping destinations over the next few months. We appreciate your patience as we work to establish service to your country. Please check back soon for more detailed information. In the meantime, please refer to our international retail list to find a store near you. |
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International Orders
