Returns & Exchanges

Click here to start a return. 
  1. Print your return label
  2. Affix label to packaging
  3. Include your returns form in the packaging
  4. Drop in mail

Return Policy

For merchandise returned within 30 days of online purchase, a refund will be issued to the original form of payment at the original selling price. We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. All tags must be attached and returned in original packaging. Return labels are only available for orders shipped to the continental US and no additional postage is required. Please note, shipping fees are non-refundable. Final Sale Policy: all sale items purchased at 50% off or higher, all non-medical masks, beauty & wellness products and socks are final sale and cannot be returned or exchanged. Michael Stars merchandise purchased through other retailers, including department stores or at specialty boutiques, must be returned to where it was originally purchased and is subject to their respective return policies.

Refund Process

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur, especially during the holiday season. You will receive an email notification when your return has been processed (be sure to check your spam folder). A refund will then be credited back to your original method of payment and will post approximately 3-5 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Exchanges

Please note on the Return/Exchange Form the new size or color you are requesting. A refund will be credited back to your original method of payment for the items you send back for exchange. After receiving your exchange request -- if item is in stock -- we will email you an invoice for the new item(s). Please submit your payment info there. Shipping for exchanges is free.

ShopRunner Returns

ShopRunner members enjoy free return shipping. Click here to start a return. Returns must be requested within 60 days of your online purchase. All sales items purchased at 50% off or higher are final sale and cannot be returned or exchanged.